Shipping policy

SHIPPING POLICY

Every Tulipa piece is prepared with care in Amsterdam before beginning its journey to you.

ORDER PROCESSING

Orders for pieces currently available are prepared for shipment as soon as possible after payment has been confirmed.

Some Tulipa pieces may be made to order, finished individually, or personalised. These pieces may require additional preparation or production time. Where applicable, this will be communicated on the product page or during the ordering process.

Please note that processing time is separate from shipping time.

SHIPPING DESTINATIONS

We ship from the Netherlands to selected destinations within the Netherlands, the European Union and internationally.

Available shipping methods, costs and estimated delivery options are displayed at checkout based on your delivery address.

DELIVERY TIMES

Any delivery times shown at checkout are estimates and may vary depending on the destination, carrier, customs procedures, public holidays and other circumstances outside our reasonable control.

Once your order has been shipped, you will receive a shipping confirmation. Tracking information will be provided where available.

INTERNATIONAL ORDERS, DUTIES & TAXES

Orders shipped outside the applicable customs territory may be subject to import duties, taxes or customs charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are not included in the product or shipping price and may be payable by the recipient upon import.

Customs requirements vary by country. We recommend checking the applicable rules in your destination before placing an international order.

DELIVERY INFORMATION

Please make sure that your shipping address and contact information are complete and accurate when placing your order.

If you notice an error in your delivery details, contact us as soon as possible at tulipajewelrydesigns@gmail.com. We will do our best to assist before the order is dispatched.

DELAYS

Occasionally, deliveries may take longer than expected due to carrier delays, customs procedures or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist you in investigating the shipment.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at tulipajewelrydesigns@gmail.com, including your order number and photographs of the item and packaging where possible.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

QUESTIONS

For questions regarding shipping or an existing order, please contact:

Tulipa Jewelry Designs — Amsterdam
tulipajewelrydesigns@gmail.com