Shipping policy
Every TULIPA piece is prepared with care in Amsterdam before beginning its journey to you.
ORDER PROCESSING
Orders for pieces currently available are prepared for shipment as soon as possible after payment has been confirmed.
Some TULIPA pieces may be made to order, finished individually or personalised. These pieces may require additional preparation or production time. Where applicable, this will be communicated on the product page or during the ordering process.
Please note that processing time is separate from shipping time.
SHIPPING DESTINATIONS
We ship from the Netherlands to selected destinations within the Netherlands, the European Union and internationally.
Available shipping methods, shipping costs and estimated delivery times are displayed at checkout based on your delivery address.
DELIVERY TIMES
Estimated delivery times are shown at checkout where available.
Delivery estimates may vary depending on the destination, carrier, customs procedures, public holidays and circumstances outside our reasonable control.
Unless a different delivery period has been agreed with you, orders will be delivered within the period required by applicable consumer law.
Once your order has been dispatched, you will receive a shipping confirmation. Tracking information will be provided where available.
RESPONSIBILITY DURING DELIVERY
When your order is shipped using a delivery service offered by TULIPA, we remain responsible for the goods until they are delivered to you or to a person designated by you to receive them, in accordance with applicable consumer law.
If your parcel appears to be lost, significantly delayed or damaged during delivery, please contact us so that we can investigate the shipment with the carrier.
INTERNATIONAL ORDERS, DUTIES & TAXES
Orders delivered outside the applicable customs territory may be subject to import duties, taxes or customs charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and may be payable by the recipient upon import.
Customs requirements vary by destination. We recommend checking the applicable rules in your country before placing an international order.
DELIVERY INFORMATION
Please make sure that your shipping address and contact information are complete and accurate when placing your order.
If you notice an error in your delivery details, contact us as soon as possible at:
tulipajewelrydesigns@gmail.com
We will do our best to update the information before the order is dispatched. We cannot guarantee that changes will be possible once an order has been handed to the carrier.
DELAYS
Occasionally, deliveries may take longer than expected due to carrier delays, customs procedures, public holidays or other circumstances outside our reasonable control.
If your order is not delivered within the agreed delivery period, please contact us.
Where required by applicable consumer law, you may give us an additional reasonable period to complete delivery. If delivery is still not completed within that additional period, you may have the right to terminate the purchase and receive a refund.
Nothing in this section limits any statutory rights you may have where delivery within a specific period was essential and this was agreed before purchase.
DAMAGED, LOST OR INCORRECT ORDERS
If your order arrives damaged, you receive an incorrect item, or your shipment appears to have been lost in transit, please contact us as soon as possible at:
tulipajewelrydesigns@gmail.com
Please include your order number and, where relevant, photographs of the item and packaging.
We will investigate the issue and provide an appropriate solution in accordance with applicable consumer law.
QUESTIONS
For questions regarding shipping or an existing order, please contact:
TULIPA
Amsterdam, The Netherlands
tulipajewelrydesigns@gmail.com